Terms and Conditions
Terms and Conditions
When purchasing a product using the Lili June services you are accepting our Terms & Conditions of Sale. When you place an order on our website you are making a contract with Lili June Company.
www.lilijune.com (the “Website” and related services) is operated by the Lili June Company (“we”, “us” and “our”). Our registered office is 16 Birch Grove, Cambuslang, G72 7LW, Scotland.
ORDERING WITH US
You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging in a contract with Lili June Company. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.
We are under a legal duty to supply goods that conform with their description on the website.
Please note that we may refuse to process an order that is a multiple of a single product, for example, an order for three of the same dungarees, in the same colour.
We may also refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order to us, we will send you an order acknowledgement email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
Custom orders are welcomed and delivered with customer satisfaction in mind. If you would prefer different colours or sizes, let me know. When taking your child’s measurement (standing upright), keep the flexible tape measure straight and parallel to the floor. When placing your order, please include the measurements in the ‘Order notes’ box for our information. Happy to accommodate your needs!
Please note that if your child’s body measurements aren’t provided, and you just select the standard size, I shall make the clothing item the standard size. If measurements aren’t received, please bear in mind that there is no refund or exchange as these garments are handmade only for you. Thanks for your understanding.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and the Lili June Company will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Glasgow, Scotland and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Lili June Company.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able to. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment for all orders is at the point of sale and not at the point of dispatch. Payment must be made using our online payment facility by credit/debit card or PayPal.
The total cost of your order is the price of the products ordered plus the delivery charges, which are added on the checkout page.
Payment will be debited from your account upon placing your order by Lili June Company. By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom, Europe or anywhere else in the world (PO box numbers and hotels are not acceptable) and possess a valid credit or debit card.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We reserve the right to reject any offer of purchase by anyone at any time.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
I’m happy to make arrangements if you can’t afford to buy the items at once, don’t be embarrassed to ask about payment plans or to hold an item for you. No reasonable request is refused.
Order Processing Time
Most orders will be made and dispatched within 1-3 weeks. During busy periods, for custom orders or large orders you will be notified of any delays or if we expect that the processing time will be longer than usual.
If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order dispatch, please contact us as soon as possible. If your order has already been despatched please follow the procedure set out in our Returns Policy.