Shipping & Returns
Shipping Costs and Times
SHIPPING COSTS
– UK Postage small parcels £4.00 plus £1 for each additional item – 2-5 business days via Royal Mail Signed for
– European and international postage £13 plus £1 for each additional item- 5-7 business days Via International Tracked and Signed
International customers, please note:
Purchase price and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.
Orders are dispatched Monday to Friday excluding public holidays.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
When your order is shipped, we will send you a confirmatory email.
A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
If you have any questions regarding shipping in the United Kingdom, Europe, and internationally, please contact us at info@lilijune.com.
Return & Exchange Policy
Insurance and Delivery
Stock and Delivery
Commissioned Items
Faulty Items
Promotional Codes
Cancelling your order
We hope that you’ll be very happy with your purchases from lilijune.com, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products. This excludes items that were part of a custom order.
Please email us at info@lilijune.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a return address and details of how to proceed.
Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund does not include the original delivery charge but please note that we’re unable to offer free returns at this time.
If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.
Currently, item(s) may not be exchanged; we ask you to place a new order with us online.
Items should be returned, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For assistance please contact us at info@lilijune.com
TO RETURN YOUR ORDER
Please email us at info@lilijune.com to let us know you wish to return your item
– Package your item well including all cards, labels
– Arrange for postage to Lili June Company, 16 Birch Grove, G72 7LW, Cambuslang, South Lanarkshire, Scotland.
– You will have to bear the cost of returning the goods
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our studio. In case of dispute, we also recommend you retain the proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
All custom orders are excluded from the returns policy.
REFUNDS
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates, the amount refunded may be slightly higher or lower than the price originally paid. On receipt of the return, we shall process the refund as soon as possible.
FAULTY ITEMS
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by the Lili June Company, and transfer of responsibility in the same way.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The Lili June Company is not responsible for any delays caused by destination customs clearance processes.
Ready-made items will be leaving our studio in 1-2 days. Bespoke handmade garments require longer delivery periods as they are made to order, so please do bear this in mind if you are ordering a gift for a specific time. We work very hard to meet the delivery times quoted on our site, but please bear in mind that these are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays (e.g Christmas, Easter, and bank holidays) delivery may take a little longer.
If you need something by a given date and are unable to communicate this via our site please do contact us via email (info@lilijune.com) or telephone (0777 155 0651) and we will do our best to help you.
I take commissioned work but I shall need to discuss your needs and design a bespoke piece just for you. A non-refundable full payment, payable at the beginning of the order, may be arranged and you’ll be given clear guidance on full costs and expected delivery times. Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with lilijune.com. Please note that your cancellation rights are affected once a commission is started – see below for more details. We are unable to offer refunds for completed commissioned/bespoke pieces.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, if provided.
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email at info@lilijune.com
For orders cancelled under the ICACRs, we will issue you with a full refund excluding the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall return cancelled orders to Lili June Company, 16 Birch Grove, G72 7LW, Cambuslang, South Lanarkshire, Scotland without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email.